Return & Refund Policy

At Elqvian™, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we provide a clear return and refund process to help resolve your concerns.

Please carefully review the following return and refund terms before submitting a request.

Return Period

Customers may request a return within the applicable return period after receiving their order.

To qualify for a return, products must meet the following requirements:

• The item must be unused and in original condition.
• The product must include original packaging and accessories.
• The item must not show signs of damage caused by improper use.
• The customer must contact Elqvian™ before returning any product.

How To Request A Return

To start a return request, please contact our customer service team and provide:

• Order number
• Name used for the order
• Reason for return
• Photos or additional information if required

Refund Process

Once we receive the returned product, our team will inspect the item and confirm whether it meets the return requirements.

After approval, refunds will be processed through the original payment method.

Please note that refund processing times may vary depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order details and supporting photos so our team can review the issue and provide an appropriate solution.

Non-Returnable Situations

Returns may not be accepted in the following situations:

• Products damaged due to customer misuse
• Items returned without prior communication
• Products missing original components
• Items altered after delivery

Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

Please contact our customer service team before sending any return package.

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