Shipping Policy
At Elqvian™, we are committed to providing reliable, convenient, and transparent shipping services for all customers.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered after purchase from our online store.
Order Processing Time
After your order has been successfully placed and payment has been confirmed, our team will begin preparing your items.
- Order processing time: 1-3 business days
- Orders are processed Monday through Friday
- Processing times may be extended during holidays, promotional events, or periods of high order volume
Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.
Shipping Time
Delivery times may vary depending on your shipping destination, shipping method, and local courier conditions.
Estimated delivery timeframes will be provided during checkout or after shipment confirmation.
Please note that delivery delays may occur due to factors outside of our control, including weather conditions, customs inspections, carrier delays, or incorrect shipping information.
Shipping Confirmation & Tracking
Once your order has been shipped, Elqvian™ will send a confirmation email containing your order shipment details.
If tracking information is available, customers can use the provided tracking number to monitor delivery progress.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your shipping address before completing checkout.
Elqvian™ is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete addresses provided by customers.
Lost or Delayed Packages
If your package has not arrived within the expected delivery timeframe, please contact our customer support team.
We will work with the shipping provider to investigate and assist with your order.
International Shipping
For international orders, delivery times may vary depending on destination regulations, customs procedures, and local delivery services.
Customers are responsible for ensuring that their shipping information complies with local requirements.
Contact Information
Brand:
Elqvian™
Legal Company Name:
Guangzhou Changbian Technology Co., Ltd.
Owner:
He Junhui
Email:
service@elqvian.com
Phone:
+8615920005246
Business Address:
Room 02-F137, No. 2901, No. 89 Yanling Road,
Tianhe District, Guangzhou, Guangdong, China
Customer Service Hours:
8:00 AM – 10:00 PM